Yes, we ask that you do book an appointment if you wish to try on gowns. This enables us to give you the best service possible and makes the experience much more enjoyable and productive. The whole showroom will be private for you and your guests meaning you will receive our full attention. We ask that you do your best to arrive on time. We understand that despite best efforts sometimes this just isn't possible and we will do our best to accommodate. However, it is likely that if you arrive early you may kindly be asked to come back at your appointment time and if you arrive late you may not be able to receive the full amount of time…and we know you want all that trying on time!
First appointments are one hour and 30 minutes long. This allows enough time to discuss your ideas, browse our collections and try on your favourites. Second appointments are 45 minutes long as its likely that you will have an idea of what you want and the second try on can be a lot more focussed. We allow 45 minutes for a first try on / dress collection.
An appointment is also required to browse our collections and you can contact us directly if this is the case. This way we can keep the experience personal for all brides.
We would advise that you start your search around 18 – 12 months before your wedding date. You will find that the vast majority of gowns are made to order and due to the intricate designs and because we stock global labels, it can take a number of months to create and ship your gown. Our average lead times are 16 - 20 weeks with some gowns taking 9 months to create and you will likely require 10 - 12 weeks for alterations. All of our designers do offer a quicker production time and a rush order fee will likely apply. If you need your gown more quickly please contact us for more information. It is helpful to have booked your wedding venue before looking for your dress as this can influence the style of gown you choose. It would be a shame to purchase a long sleeved gown in a heavy fabric only to decide you want to have a summer beach wedding!
We know how exciting it is to finally start shopping for your wedding gown and pretty much everyone wants to share this experience with you! However, we ask that you bring no more than three guests with you to your appointment. It is important to carefully choose only a few close friends and family whose opinions you value and who will support you to make the best choice for YOU. Too many opinions can sometimes cloud your own judgement and be overwhelming. This helps to make the experience more enjoyable and productive. Some brides avoid bringing small children to their appointment so as to ensure the experience is as stress free and fun as possible. However, we understand that sometimes you may want to share this special day with all of your loved ones…even little ones.
You may find it useful to bring with you underwear similar to that which you are likely to wear on your wedding day, for example nude seamless pants, support wear and stick on cups. If you have a pair of heels you would like to try on with the dresses then feel free to bring them but we do have shoes you can wear and a plinth to stand on. PLEASE avoid fake tan and heavy make-up that can come off on the gowns.
On made-to-order we require a 50% deposit to order your gown and the final 50% is to be paid within one month of the gown arriving. We also offer a 0% interest payment plan on made-to-order gowns over £2500 if purchased at least one year in advance of the wedding. We accept cash, debit/credit card and bank transfer. We do not accept American Express. The full cost is to be paid if purchasing a sample sale item or accessories.
We would like to think that you have taken the time to consider your gown choice carefully and due to the nature of how the gowns are made to order, all sales are final and we do not offer exchanges or refunds nor can we refund the deposit paid. Sample sale items are sold-as-seen and we do not offer refunds or exchanges. We do not offer refunds or exchanges on accessories. This does not effect your statutory rights
When ordering your gown we will take your measurements so that we can order the correct sized gown. If your measurements fall into different sizes or you are in between sizes, we will always advise ordering to fit the biggest measurements. The dress can then be tailored to fit you perfectly. In some circumstances we may be able to order you a split size gown. Most designers will charge extra for this. Some of our designers will accept custom orders and certain modifications to meet the individuals need but this may incur an extra fee. It is very that you will need some alterations for the perfect fit. We can inform you of local bridal alterations services that we work closely with but there is no obligation to use them and Ghost Orchid can not be held responsible should you not be totally satisfied. You are likely to need between 3 and 5 fittings with most people only needing 3. Alterations should start 10-12 weeks before the wedding. If you are from out of town and will struggle to make the journey at least three times on the run up to your wedding, you may want to consider sourcing someone more local.
We ask that you do not take photos of the dresses or you in the dresses. It is very important to remember how you feel in the dress. All it takes is one dodgy photo that doesn't represent how you really look in it, for brides to have a little wobble. Plus the dress has not yet been fitted to you. However, a little photo of you and your gang so you can remember the day is totally fine and we will be happy to take this for you.
A trunk show is a special event that we will hold at our showroom in collaboration with a designer. At one of these events we will usually have the designer's full collections or at least their latest collection of bridal gowns to try and to order with us for a limited period of time. These events are by private appointment only and you can expect all of the special treatment you would normally get from an appointment at Ghost Orchid. The difference is that trunk shows are a rare opportunity to try on gowns from a way larger selection from your favourite designer.
First appointments are £10, second appointments are £5 and collections are free. If you would like to reschedule your appointment please contact us at your earliest convenience and we will gladly help with this. If you wish to cancel your appointment please give 72 hours notice for a full refund. A refund may not be issued without 72 hours notice.
There is a new multi-storey carpark on Blackfriargate which is a 5 minute walk or less from our showroom on Humber Street. There are also a limited amount of on-street free parking spaces on Wellington Street, as well as a small pay and display car park on Humber Place (opposite Thieving Harry’s pub, near the Marina), all of which are within a five minute walk to our showroom.
Ghost Orchid is situated on a really vibrant street which leads to the picturesque Marina. You will find a number of bars and restaurants where you can grab a cocktail and some nice food. Thieving Harry's and Nibble both offer laid-back but high quality food with Humber Fish co and Butler Whites offering a more formal but still relaxed dining experience. For cocktails we have Humber St Gin Distillery right next door and J.Johnsons across the street. You can even catch an art exhibition at The Gallery Bar then enjoy their rooftop terrace or catch a live gig at Social.