Yes, we ask that you do book an appointment if you wish to try on gowns. This enables us to give you the best service possible and makes the experience much more enjoyable and productive. We believe when buying one of the most important outfits you will ever wear, you deserve our full attention! We ask that you do your best to arrive on time. If you arrive early you may kindly be asked to come back at your appointment time. If you arrive late you may not be able to receive the amount of time…and we know you want all that trying on time!
First appointments are one hour and 30 minutes long. This allows enough time to discuss your ideas, browse our collections and try on your favourites. Second appointments are one hour long as its likely that you will have an idea of what you want and the second try on can be a lot more focussed. We allow 45 minutes for a try on / collection and 45 minutes for alteration fittings.
An appointment is also required to browse our collections and you can contact us directly if this is the case.
We would advise that you start your search around 18 – 12 months before your wedding date. You will find that the vast majority of gowns are made to order and due to the intricate designs and because we stock global labels, it can take a number of months to create and ship your gown. Our average lead times are 16 - 20 weeks with some gowns taking 6 months to create and we do require 10 - 12 weeks for alterations. All of our designers do offer a quicker production time and a rush order fee will likely apply. If you need your gown more quickly please contact us for more information. It is helpful to have booked your wedding venue before looking for your dress as this can influence the style of gown you choose. It would be a shame to purchase a long sleeved gown in a heavy fabric only to decide you want to have a summer beach wedding!
We know how exciting it is to finally start shopping for your wedding gown and pretty much everyone wants to share this experience with you! However, we ask that you bring no more than three guests with you to your appointment. It is important to carefully choose only a few close friends and family whose opinions you value and who will support you to make the best choice for YOU. Too many opinions can sometimes cloud your own judgement. This helps to make the experience more enjoyable and productive. Some brides avoid bringing small children to their appointment so as to ensure the experience is as stress free and fun as possible. However, we understand that sometimes you may want to share this special day with all of your loved ones…even little ones…so just ring ahead to let us know.
You may find it useful to bring with you underwear similar to that which you are likely to wear on your wedding day, for example nude seamless pants, support wear and stick on cups. If you have a pair of heels you would like to try on with the dresses then feel free to bring them but we do have shoes you can wear. PLEASE avoid fake tan and heavy make-up that can come off on the gowns.
We require a 50% deposit to order your gown and the final 50% is to be paid within one month of the gown arriving. We offer a 0% interest payment plan on gowns over £2500 if purchased at least one year in advance of the wedding. We accept cash, debit/credit card and bank transfer. We do not accept American Express.
We would like to think that you have taken the time to consider your gown choice carefully and due to the nature of how the gowns are made to order, all sales are final and we do not offer exchanges or refunds nor can we refund the deposit paid. This does not effect your statutory rights
When ordering your gown we will take your measurements so that we can order the correct sized gown. If you are in between sizes we will always advise ordering in the size up. If your measurements fall into different sizes, we will always advise ordering to fit the biggest measurements. The dress can then be tailored to fit you perfectly. In some circumstances we may be able to order you a split size gown. Some of our designers will accept custom orders and certain modifications to meet the individuals need but this may incur an extra fee. We do have an independent, experienced dress maker who can accommodate alteration fittings in our showroom on weekdays only. Fittings are charged at £20 per appointment and you can book them via our booking form. The costs of the alterations will be due directly to the dressmaker once the alterations are complete. You are likely to need between 3 and 5 fittings with most people only needing 3. There are no set fees for the alterations, meaning alteration costs are simply based on the time taken to complete. This is a much fairer way of working. You can expect your alterations to cost between £150 – £450. Given the intricate nature of the alterations, in addition to the responsibility of the job, we only use an experienced and trusted seamstress, therefore you can expect the cost to be more than your average everyday tailors. However, we do pride ourselves on offering a fair service, meaning our prices are comparably reasonable for bridal alterations. There is no obligation to use our dressmaker and you may source your own alterations service.
We ask that you do not take photos of the dresses or you in the dresses. It is very important to remember how you feel in the dress. All it takes is one dodgy photo that doesn't represent how you really look in it, for brides to have a little wobble. Plus the dress has not yet been fitted to you. However, a little photo of you and your gang so you can remember the day is totally fine and we will be happy to take this for you.
A trunk show is a special event that we will hold at our showroom in collaboration with a designer. At one of these events we will usually have the designer's full collections or at least their latest collection of bridal gowns to try and to order with us for a limited period of time. These events are by private appointment only and you can expect all of the special treatment you would normally get from an appointment at Ghost Orchid. The difference is that trunk shows are a rare opportunity to try on gowns from a way larger selection from your favourite designer.
First appointments are £15 on a weekend and £5 during the week. Second appointments are £5 on a weekend and £5 durng the week. Alteration fittings are available on set days during the week (which may vary from week to week) and are charged at £20. Day and time to be agreed with management prior to booking. If you would like to reschedule your appointment please contact us and will gladly help with this. If you wish to cancel your appointment please give 72 hours notice for a full refund. A refund may not be issued without 72 hours notice.
COVID 19 Safety Guidance WE ARE TEMPORARILY CLOSED IN LINE WITH GOVERMENT GUIDANCE BUT WILL REOPEN AS SOON AS CAN. We are taking bookings for after 2nd December. Any appointments that can't go ahead due to Covid 19 restrictions will be rearranged or refunded. At Ghost Orchid we recognise that it’s a strange time for most of us and because you are so important to us, we want to keep you guys safe and sound. Despite the unusual circumstances, we are going to do everything we can to ensure you still have a fun and special experience at Ghost Orchid. We are all muddling through this “new normal” together so if there is anything at all we can do to make you feel more at ease, that we haven’t already thought of then please do chat this over with us. Your feedback is so valuable to us. Please take the time to familiarise yourself with our new guidance. We are lucky enough to have a large showroom yet we aim to have no more than five people in store at any one time. In order to achieve this, our brides can bring three guests with them for regular appointments and two guests to alteration fittings. If you or a member of your party are displaying symptoms of Covid 19 or have knowingly been in contact with someone who has been displaying symptoms, that person must not attend the appointment. If you need to rearrange your appointment please get in touch at the soonest possible time. Hand sanitizer will be made available and is to be used at least upon entry and exit of the store. There will be hand santizer placed around the store and you are encouraged to use this frequently throughout your appointment. In line with new government guidance, all in store must wear a protective face covering. It would be appreciated if you could bring your own protective face mask. However, disposable medial grade masks can be provided by Ghost Orchid should you forget yours. There are times you may need to adjust your mask. It is advised to then use the provided hand sanitizer. We have reduced the amount of appointments we take in a day to allow enough time in between each appointment so the store can be thoroughly cleaned and disinfected. Any dresses that have been tried on will be steam cleaned in between customers. We will aim to ventilate the store in between appointments. Our toilets will be available for customers to use and will be cleaned in between appointments. We will be opening Tuesday through to Saturday for apppointments only. We will be offering our usual refreshments (Prosecco, mineral water, sparkling water). However, if you are more comfortable bringing your own refreshments you are welcome to do so. If during your appointment there is anything that can be done to make you feel more safe and comfortable then please do talk to your stylist and we will work together to ensure you feel at ease. Thank you for bearing with us and we really appreciate your support with these new guidelines.
There are a limited amount of on-street free parking spaces on Wellington Street, as well as a small pay and display car park on Humber Place (opposite Thieving Harry’s pub, near the Marina). On weekends only you may use The High Street pay and display car park. All options are just a two minute walk to showroom. If you are unable to find a space, Princes Quay shopping centre is just a five to ten minute walk to our showroom and offers pay and display parking. Exit by foot on the ground floor near the dock side and head towards the Marina.