Yes, we ask that you do book an appointment if you wish to try on gowns. This enables us to give you the best service possible and makes the experience much more enjoyable and productive. We believe when buying one of the most important outfits you will ever wear, you deserve our full attention! We ask that you do your best to arrive on time. If you arrive early you may kindly be asked to come back at your appointment time. If you arrive late you may not be able to receive the full amount of time…and we know you want all that trying on time!
First appointments are one hour and 30 minutes long. This allows enough time to discuss your ideas, browse our collections and try on your favourites. Second appointments are 45 minutes long as its likely that you will have an idea of what you want and the second try on can be a lot more focussed. We allow 45 minutes for a try on / collection and 45 minutes for alteration fittings.
An appointment is also required to browse our collections and you can contact us directly if this is the case. This way we can keep the experience personal for all bride.
We would advise that you start your search around 18 – 12 months before your wedding date. You will find that the vast majority of gowns are made to order and due to the intricate designs and because we stock global labels, it can take a number of months to create and ship your gown. Our average lead times are 16 - 20 weeks with some gowns taking 6 months to create and we do require 10 - 12 weeks for alterations. All of our designers do offer a quicker production time and a rush order fee will likely apply. If you need your gown more quickly please contact us for more information. It is helpful to have booked your wedding venue before looking for your dress as this can influence the style of gown you choose. It would be a shame to purchase a long sleeved gown in a heavy fabric only to decide you want to have a summer beach wedding!
We know how exciting it is to finally start shopping for your wedding gown and pretty much everyone wants to share this experience with you! However, we ask that you bring no more than three guests with you to your appointment. It is important to carefully choose only a few close friends and family whose opinions you value and who will support you to make the best choice for YOU. Too many opinions can sometimes cloud your own judgement. This helps to make the experience more enjoyable and productive. Some brides avoid bringing small children to their appointment so as to ensure the experience is as stress free and fun as possible. However, we understand that sometimes you may want to share this special day with all of your loved ones…even little ones.
You may find it useful to bring with you underwear similar to that which you are likely to wear on your wedding day, for example nude seamless pants, support wear and stick on cups. If you have a pair of heels you would like to try on with the dresses then feel free to bring them but we do have shoes you can wear and a plinth to stand on. PLEASE avoid fake tan and heavy make-up that can come off on the gowns.
We require a 50% deposit to order your gown and the final 50% is to be paid within one month of the gown arriving. We offer a 0% interest payment plan on gowns over £2500 if purchased at least one year in advance of the wedding. We accept cash, debit/credit card and bank transfer. We do not accept American Express.
We would like to think that you have taken the time to consider your gown choice carefully and due to the nature of how the gowns are made to order, all sales are final and we do not offer exchanges or refunds nor can we refund the deposit paid. This does not effect your statutory rights
When ordering your gown we will take your measurements so that we can order the correct sized gown. If you are in between sizes we will always advise ordering in the size up. If your measurements fall into different sizes, we will always advise ordering to fit the biggest measurements. The dress can then be tailored to fit you perfectly. In some circumstances we may be able to order you a split size gown. Some of our designers will accept custom orders and certain modifications to meet the individuals need but this may incur an extra fee. We do have an independent, experienced dress maker who can accommodate alteration fittings in our showroom on weekdays only. Fittings are charged at £20 per appointment and you can book them via our booking form once the date and time has been agreed with your stylist. The costs of the alterations will be due directly to the dressmaker once the alterations are complete. You are likely to need between 3 and 5 fittings with most people only needing 3. There are no set fees for the alterations, meaning alteration costs are simply based on the time taken to complete. This is a much fairer way of working. You can expect your alterations to cost between £80 – £500, but will usually range between £120 - £280. Given the intricate nature of the alterations, in addition to the responsibility of the job, we only use an experienced and trusted seamstress, therefore you can expect the cost to be more than your average everyday tailors. However, we do pride ourselves on offering a fair service, meaning our prices are comparably reasonable for bridal alterations. There is no obligation to use our dressmaker and you may source your own alterations service.
We ask that you do not take photos of the dresses or you in the dresses. It is very important to remember how you feel in the dress. All it takes is one dodgy photo that doesn't represent how you really look in it, for brides to have a little wobble. Plus the dress has not yet been fitted to you. However, a little photo of you and your gang so you can remember the day is totally fine and we will be happy to take this for you.
A trunk show is a special event that we will hold at our showroom in collaboration with a designer. At one of these events we will usually have the designer's full collections or at least their latest collection of bridal gowns to try and to order with us for a limited period of time. These events are by private appointment only and you can expect all of the special treatment you would normally get from an appointment at Ghost Orchid. The difference is that trunk shows are a rare opportunity to try on gowns from a way larger selection from your favourite designer.
First appointments are £10 and second appointments are £5. Alteration fittings are available on set days during the week (which may vary from week to week) and are charged at £20. Day and time to be agreed with your stylist before booking online. If you would like to reschedule your appointment please contact us and will gladly help with this. If you wish to cancel your appointment please give 72 hours notice for a full refund. A refund may not be issued without 72 hours notice.
At Ghost Orchid we recognise that it’s a strange time for most of us and because you are so important to us, we want to keep you guys safe. Despite the unusual circumstances, we are going to do everything we can to ensure you still have a fun and special experience at Ghost Orchid. If there is anything at all we can do to make you feel more at ease, that we haven’t already thought of then please do chat this over with us. Your feedback is so valuable to us. The wearing of face coverings is optional. If you would like your stylist to wear a face covering during your appointment please do ask and we will more than happily accommodate your request. Your stylist may need to get closer than two meters to you when she is helping you into the dresses. If you would prefer for the stylist to remain two meters away do please ask. Hand gel will be available throughout your visit. Toilets will be available. Refreshments will be offered. You can of course decline if you feel more comfortable. If there is anything at all we can do to make you feel more safe or more comfortable please do feel free to raise these with your stylist. Any appointments that can't go ahead due to Covid 19 restrictions will be rearranged or refunded.
There is a new multi-storey carpark on Blackfriargate which is a 5 minute walk or less from our showroom on Humber Street. There are also a limited amount of on-street free parking spaces on Wellington Street, as well as a small pay and display car park on Humber Place (opposite Thieving Harry’s pub, near the Marina), all of which are within a five minute walk to our showroom.
Ghost Orchid is situated on a really vibrant street which leads to the picturesque Marina. You will find a number of bars and restaurants where you can grab a cocktail and some nice food. Thieving Harry's and Nibble both offer laid-back but high quality food with Humber Fish co and Butler Whites offering a more formal but still relaxed dining experience. For cocktails we have Humber St Gin Distillery right next door and J.Johnsons across the street. You can even catch an art exhibition at The Gallery Bar then enjoy their rooftop terrace or catch a live gig at Social.
Terms and conditions: Appointments must take place before 31st December for code to be valid. Code will only be valid until 31st December. Any orders placed after this date will be full retail price. Code is valid on sample sale and made-to-order gowns. Code is not valid on accessories. You will receive your code via email once you have booked your appointment on our online booking form. If you have any questions please contact us via the contact page.